Refund and Returns Policy
Usually, it takes about 5-7 working days for the order to be delivered. However, during our sale period, the shipping may take 7-10 working days. However, delays in transit are possible due to uncontrollable conditions or circumstances.
We have a 3-day return policy in case you receive damaged items, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will also have to pay for the shipping charges.
To start a return, you can contact us on WhatsApp at +92 332 3400216 or DM us with your order ID on Instagram @aichsj_. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at aichsjewellery@gmail.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. A product is considered damaged if it is received broken or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with a smaller number of articles as compared to those ordered. In either case, you may contact our Customer Care within 3 days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.
Exchanges
To exchange an order, write to us at aichsjewellery@gmail.com or DM us with your order ID on Instagram @aichsj_. Exchange charges for both sides to be paid by the customer.
Need help?
For questions related to refunds and returns contact us at customersupport@aichsstore.com.